FAQ

Frequently Asked Questions

How long does shipping take?
Orders ship from the USA and arrive at your door within 3-6 business days. Shipping is free.

Will I get a tracking number?
Yes. As soon as your package leaves the warehouse, you'll receive an email with your tracking link so you can follow your shipment in real time.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay, and Google Pay. All payments are protected with SSL encryption.

Is the packaging discreet?
Yes. Your order arrives in plain, unmarked packaging — no logos or product details on the outside.

Can I return the product if I'm not satisfied?
Yes. You have 365 days from delivery to request a refund. That's our 365-Day Guarantee — if you're not happy, we'll refund you, no questions asked.

Is the cream safe to use?
Yes. Total Soothe is drug-free and made to be gentle on skin while delivering fast, effective relief — no known side effects when used as directed.

How soon will I see results?
Most people feel relief within minutes of applying, with best results from consistent daily use over 1-2 weeks.

How does the 365-day guarantee work?
To request a refund, email ecom@theleadgenpartners.com within 365 days of delivery with your order number. We'll process your refund within 14 days of receiving the returned product.

How can I contact support?
Email us at ecom@theleadgenpartners.com — we respond within 24 hours, Monday through Sunday